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Privacy Policy

Last Updated: 17 November 2025

PROMIXO LTD ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms or consultation requests
• Submit a job application or CV
• Subscribe to our newsletters or marketing communications
• Contact us via email or phone

This information may include:

• Name and contact information (email, phone number)
• Business name and industry
• Job application details (CV, cover letter, work history)
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on pages
• Referring website addresses
• Date and time stamps

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide requested services
• Process consultation requests and provide marketing proposals
• Review job applications and contact candidates
• Send marketing communications (with your consent)
• Improve our website and services
• Comply with legal obligations
• Prevent fraud and enhance security

3. Legal Basis for Processing (UK GDPR)

We process your personal data under the following legal bases:

• Consent: When you provide explicit consent for marketing communications
• Contract: To provide services you have requested
• Legitimate Interests: To operate our business, improve our services, and maintain security
• Legal Obligation: To comply with applicable laws and regulations

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party companies that help us operate our business (e.g., email service providers, analytics tools, CRM systems)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

All third-party service providers are contractually obligated to maintain the confidentiality and security of your information.

5. Cookies and Tracking Technologies

What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience.

Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Track your activity to provide relevant advertising
• Preference Cookies: Remember your settings and preferences

Managing Cookies

You can control cookies through our cookie consent banner when you first visit our site. You can also manage cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

6. Your Data Protection Rights

Under UK GDPR, you have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data
• Right to Restrict Processing: Request limitation on how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing of your data
• Right to Withdraw Consent: Withdraw consent at any time

To exercise any of these rights, please contact us using the details below.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Typical retention periods include:

• Marketing enquiries: 2 years from last contact
• Job applications: 6 months after recruitment process ends
• Client data: Duration of contract plus 7 years for tax purposes

8. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children.

11. International Transfers

Your information may be transferred to and processed in countries outside the UK. We ensure appropriate safeguards are in place to protect your data in accordance with UK GDPR requirements.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website with an updated "Last Updated" date.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Terms & Conditions

Last Updated: 17 November 2025

1. Agreement to Terms

By accessing or using the services of PROMIXO LTD, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our services.

2. Services

PROMIXO LTD provides digital marketing and advertising services, including but not limited to:

• Google Ads and search engine marketing
• Social media advertising
• Campaign management and optimisation
• Landing page creation and analytics

3. Client Obligations

Clients agree to:

• Provide accurate information and timely feedback
• Grant necessary access to advertising accounts and platforms
• Pay fees according to the agreed schedule
• Comply with all applicable advertising platform policies

4. Payment Terms

• Fees are specified in individual service agreements
• Payment is due according to agreed terms (typically monthly)
• Late payments may result in service suspension
• Ad spend budgets are separate from service fees

5. Intellectual Property

All materials created by PROMIXO LTD remain our intellectual property until full payment is received. Upon payment, clients receive a license to use the materials for their business purposes.

6. Confidentiality

Both parties agree to keep confidential information private and use it only for the purposes of the business relationship.

7. Limitation of Liability

PROMIXO LTD shall not be liable for:

• Decisions made by advertising platforms (account suspensions, policy violations)
• Performance results, as advertising outcomes depend on multiple factors
• Indirect, consequential, or incidental damages

Our total liability shall not exceed the fees paid in the preceding 3 months.

8. Termination

Either party may terminate services with 30 days written notice. Early termination fees may apply as specified in individual agreements.

9. Governing Law

These terms are governed by the laws of England and Wales. Disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to Terms

We reserve the right to modify these terms. Continued use of our services after changes constitutes acceptance.

Complaints Procedure

We strive to provide excellent service. If you have a complaint:

1. Contact your account manager or email complaints@promixo.co.uk
2. We will acknowledge your complaint within 2 business days
3. We aim to resolve complaints within 10 business days
4. If unresolved, you may escalate to our director

If you're not satisfied with our response, you may contact Companies House or seek independent advice.